Frequently asked questions

Luxamour is a beauty discovery platform that lets you try products before committing. You can order samples, test them at home, and buy only what you truly love.

You discover products, choose available samples, test them in your routine, share feedback, and purchase the full-size version if you love it.

Luxamour focuses on try-before-you-buy, personalised discovery, verified brands, reduced waste, better feedback, and fewer unsuitable purchases.

You can explore skincare, haircare, makeup, fragrance, body care, clean beauty, premium brands, niche brands, new launches, and seasonal edits.

Yes. Samples and full-size products come from verified brands or official distributors. Luxamour does not work with third-party resellers.

Luxamour currently delivers within France, with international expansion planned soon.

You choose up to three samples from the catalog, pay only for delivery, receive them at home, and test them before deciding whether to buy the full size.

You can choose up to three samples per order.

Samples are free. You pay a small delivery fee, which can be refunded as Luxamour value for future full-size purchases.

Yes. You choose samples directly from the catalog. Luxamour may also suggest options based on your beauty profile.

Yes. You can mix samples from multiple brands in one order.

No. Sample availability depends on each brand and campaign stock.

Sample delivery usually takes 3-5 business days within France.

Yes. You can leave your review from your Luxamour account. Your feedback helps brands improve and helps other customers choose better.

Try then Buy means you can test beauty products at home before committing to a full-size purchase.

Sampling helps you check texture, scent, results, and compatibility before spending more on the full-size product.

Recommendations are based on your profile, preferences, past choices, orders, reviews, and browsing activity.

Your feedback helps brands improve, helps other customers make informed choices, and helps Luxamour refine future recommendations.

After trying samples or using a full-size product, go to your order history, select the product, and submit your feedback.

Feedback improves the beauty experience for everyone. It helps brands develop better products and helps customers choose with confidence.

Yes. Reviews come from consumers who received samples or purchased products through Luxamour.

Yes. You can update your review from your account if your experience changes.

The rewards program lets you earn points through sampling, reviews, purchases, referrals, profile completion, and special campaigns.

Yes. Verified reviews can earn points. Detailed and helpful feedback may receive more value depending on the campaign.

You can redeem points at checkout to reduce the price of eligible full-size products. Points cannot be exchanged for cash.

Yes, you can combine points with eligible promotional codes unless the offer conditions say otherwise.

You can view your balance from your Luxamour account under Rewards & Points.

Browse the catalog, add samples or full-size products to your cart, and complete checkout as a guest or with an account.

Yes. You can purchase full-size products directly through Luxamour.

Yes. You can mix samples and full-size products in the same order.

Luxamour accepts CB, Visa, Mastercard, and American Express payment cards, Apple Pay for compatible iOS and macOS devices, Google Pay for compatible Android devices, PayPal, and Revolut Pay for compatible devices. PayPal payment in 1 or 4 installments is available with no fees for orders between EUR 30 and EUR 2,000. See PayPal terms: https://www.paypal.com/fr/legalhub/paypal/useragreement-full Full payment methods page: /accepted-payment-methods

Orders can be modified or canceled only before processing. If the order has shipped, you may need to follow the return procedure.

Refunds are issued once the returned product is received and inspected. Timing depends on the payment method or wallet credit selected.

An account gives you personalised recommendations, order tracking, rewards, faster checkout, and exclusive offers.

You can create an account with your email address during signup or checkout.

Click Forgot password on the login page and follow the secure reset instructions.

You can update your name, email, address, and preferences from your account settings.

Delivery fees vary depending on your order. For sample orders, delivery fees may be returned as Luxamour value for future full-size purchases.

Samples usually arrive in 3-5 business days. Full-size products usually arrive in 3-7 business days, or up to 10 business days when shipped by partner brands.

You will receive a tracking link by email once your order ships. You can also track it from your Luxamour account.

Check your tracking link first. If there is no update or the parcel appears missing, contact customer support.

Each brand has a dedicated Luxamour page where you can explore its story, values, and product selection.

Ingredients are listed on product pages under Ingredients or Composition.

Known allergens provided by the brand are listed in the ingredients section. Always check this before ordering.

Brands can contact the partnerships team through the Join Luxamour section.

Luxamour collects information you choose to share, such as account details, beauty preferences, order history, reviews, and browsing activity.

No. Brands receive anonymised insights only, not personal data.

Data is protected with industry-standard security measures, including encryption and secure storage, in line with GDPR practices.

Yes. You can request access, correction, or deletion of your data at any time by contacting the privacy team.

You can contact us by email at contact@luxamour.fr or by phone at +33 (0)1 60 76 41 57.

The team is available Monday to Friday, from 9:00 to 12:00 and 14:00 to 19:00.

We aim to respond within 24-48 hours on business days.

Include your name, order number if applicable, a short description of the issue, and photos if you received a damaged or incorrect product.